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Family Support Services

Family Services

Family Assessment

As Family Assessment Specialists, we provide a welcoming relationship to youth and families as they explore their interest in NCSS services. Within the relationship we offer assessment, information, referral and support. We act as intake clinicians and orient youth and families to services within NCSS as well as the larger community. We collaborate with families and community partners to deliver the best support available and often attend school meetings. We work with families to identify the best services and supports and remain a supportive connection until the most appropriate service is identified and begins. We are up to date on all new and exciting programming within the division, which allows us to provide the best and most informed support to our families. If you are unsure if NCSS services are right for you, give us a call and we'll talk it through. 

Children's Crisis Manager

The Children's Crisis Manager works closely with NCSS emergency services, as well as Family Assessment to provide seamless care from crisis to ongoing supports. Mental health screening, mediation, and/or de-escalation are key supports offered. The crisis manager is available 9am to 5pm Monday through Friday and can be reached by calling (802) 524-6555. Youth, families, schools, and local partners are welcome to access this support.

New Connections

New Connections offers 24-hour support to families with children experiencing a behavioral crisis or who are at risk of, or currently a runaway. Emergency family mediation, planning for stability and de-escalation support is offered. Emergency respite may be offered based on need. Please contact our crisis line to access this support: (802) 524-6554.                                               

Family Support

The Family Support team provides support to caregivers around safe and effective parenting, case coordination and resources. Family Support Specialist may also provide support to children and adolescents in the home setting or in the community. Services are intended to provide support for families where safety is a concern, where children or adolescents display emotional or behavioral problems, or where extra support is indicated. Families with identified high risk factors are prioritized. 

Truancy Program

The Franklin Grand Isle Restorative Justice Center, local schools, the Family Services Division, and the Indian Education Program have partnered with NCSS to support the Truancy Program. Our Truancy Specialist works with the family and referring school to identify potential solutions to increase consistent school attendance. The program is designed to work with students kindergarten through 8th grade. Referrals come from the child's educational team. 

Children, Youth & Family (CYF) Services Resource Team

The CYF Resources Team serves children up to the age of 22 who have been diagnosed with a developmental delay/disability. We provide individualized case management support, as well as help parents to develop strategies to better care for their child and to access appropriate resources. We work closely with families, schools, and Department for Children & Families, therapists, medical personnel, camps (other programs), and Personal Care Attendants (PCA's), to support advocacy and treatment planning for each individual. Our Children's Resource Team also provides preparation for adulthood by collaborating with adult programming. This can include support with guardianship, SSI, post secondary education, employment, peer support, along with referalls for appropriate needed evaluations.

 Applied Behavioral Services

The Applied Behavior Services team of Northwestern Counseling & Support Services provides treatment both in home, within the community setting, and at our new building, the Applied Behavior Center, to children of all ages diagnosed with Autism Spectrum Disorder, Developmental Delay, and/or Intellectual Disabilities as well as any child who would benefit from Applied Behavior Analysis (ABA). This team adheres to best practices and ethical guidelines of ABA.

Each program is tailored to meet the needs of the individual child and his/her family, with a strong emphasis on specific skill acquisition, behavior, and communication. These skills are taught through ABA and B.F. Skinner’s model of Verbal Behavior. Individual acquisition and behavior management programs are created from the following assessments:

  • Verbal Behavior Milestone Assessment and Placement Program (VB-MAPP)

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  • Assessment of Basic Language and Learning Skills-Revised (ABLLS-R)

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  • Functional Behavior Assessment (FBA)


Skills are reassessed frequently and progress is monitored and measurable via weekly data tracking.  Teaching strategies and content are modified as needed to fit each child’s needs and all teaching techniques are based on what research studies have proven to be the most effective.

Program Components

  • Functional language skills: vocals, sign language, picture exchange communication system
  • Consultative model consisting of parent training in ABA procedures
  • Self-care: toilet training, tooth brushing, dressing, shoe tying
  • Reductive procedures for non-desired behaviors
  • Video modeling
  • Skill acquisition
  • Social stories
  • Social skills

For more information about the ABS team, please call the Children’s Initial Response Team: 802-393-6584

Program Manager: Matt Habedank, M.A. BCBA 802-393-6574

Team Leader: Ashley Cosgrove 802-393-6643

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