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Results Based Accountability (RBA) Outcomes


With changes across the state, in health care and government, the focus on outcomes is paramount. NCSS collaborates with community partners to provide the highest quality of care to those living in Franklin and Grand Isle Counties.


Highlighted Outcome:

Developmental Services


Story Behind the Numbers:  It turns out that having staff who care about their health translates to clients who care about their health


  • In FY16 NCSS unveiled its new wellness program: #wellnessyourway late in the fiscal year.  The initiative is comprised of a dedicated cross-divisional committee & partnerships with RiseVT and BlueCross BlueShield of Vermont.

  • NCSS reached the elite designation of GOLD Certified Employer status by exceeding core requirements that demonstrate our commitment to building an innovative, flexible worksite wellness program to create a healthier workplace.

This year’s outcomes report highlights a DS client who began walking for exercise with DS staff and significantly improved his health and wellness.  NCSS sampled data from the entire DS population and learned that this was a significant trend for the year, with DS clients as a whole decreasing their Body Mass Index by an average of 1.26 points


62.5% of DS Clients Decreased

Their BMI in FY16


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Outcomes Reports

NCSS is please to share our Outcomes Reports that cover our three service divisions: Behavioral Health; Children, Youth & Family Services; and Developmental Services. NCSS began incorporating Results Based Accountability (RBA) to measure outcomes over 14 years ago.  

2017 Outcomes Report

2016 Outcomes Report

2015 Outcomes Report


What is Results Based Accountability?

In this episode of NCSS Here for You, Joe Halko connects with Kim McClellan, Director of Operations, and Alison Krompf, Quality Review Specialist to discuss Results Based Accountability. How can you measure the effectiveness of services? How can you tell if someone is truly better off? Learn about how NCSS is capturing these outcomes as a way to improve services.


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