Mental Health Crisis Services in Franklin & Grand Isle Counties, Vermont

24/7 Emergency Mental Health Support You Can Count On

When you or someone you care about is in crisis, Northwestern Counseling & Support Services (NCSS) is here to help—anytime, day or night.
Our Emergency and Crisis Stabilization Services are available 24 hours a day, 7 days a week to anyone experiencing a mental health or emotional crisis that requires immediate attention.

Call (802) 524-6554 and press 1
Toll-Free: (800) 834-7793

NCSS proudly serves residents across Franklin County and Grand Isle County, Vermont, including St. Albans, Swanton, Enosburg, Alburgh, and surrounding communities. Our compassionate clinicians are ready to listen, support, and connect you with the right care.

Emergency and Crisis Stabilization Services

Our Emergency Services team provides prompt support for individuals facing psychiatric, emotional, or behavioral health emergencies. We assist adults, youth, and families who need help right away.

• Available 24/7 by phone
• Walk-In Services: Monday – Friday, 9:00 AM – 5:00 PM
• Location: 107 Fisher Pond Road, St. Albans, VT 05478

Walk-in services provide immediate access to screening, assessment, and referrals for individuals experiencing acute symptoms or emotional distress. No appointment is needed.

All calls and visits are confidential, and our team will work with you to determine the safest and most supportive next steps.

988 Suicide & Crisis Lifeline

If you or someone you know is struggling, help is only three digits away.
The 988 Suicide & Crisis Lifeline provides free, confidential, 24/7 support through phone, chat, or text. Dialing 988 connects you directly to trained counselors who offer emotional support, safety planning, and connections to local resources.

You don’t have to be suicidal to reach out. Whether you’re feeling overwhelmed, anxious, or just need someone to talk to, 988 is here for you.

In Vermont, the NCSS 988 team ensures around-the-clock coverage, providing compassionate response and follow-up support for anyone seeking help.

Call or text 988
Chat online at https://chat.988lifeline.org

Remember: reaching out is a sign of strength, and help is always just a call or text away.

Enhanced Mobile Crisis Response

NCSS offers Enhanced Mobile Crisis Response services through a two-person multidisciplinary team that provides support wherever a crisis occurs—at home, school, work, or in the community.

Our team members meet individuals in a safe and agreed-upon location, offering real-time assistance, emotional support, and stabilization. This statewide program includes short-term follow-up care to ensure ongoing safety and connection to resources.

New Connections – Support for Families and Youth

As part of our Enhanced Mobile Crisis services, New Connections provides 24/7 help for families with children experiencing behavioral or emotional crises—or for youth at risk of running away.
Services include:

• Emergency family mediation
• De-escalation and stabilization planning
• Phone or in-person support as appropriate

For immediate family crisis support, call (802) 524-6554 and press 1.

Tomlinson Center – Short-Term Crisis Stabilization

The Tomlinson Center is a two-bed, short-term residential program for adults experiencing emotional or mental health concerns. The goal is to prevent hospitalization or support a safe transition home following an inpatient stay.

Residents receive individualized, therapeutic support in a comfortable and secure environment, with staff available 24 hours a day.
Services may include:

• Counseling and daily support
• Medication monitoring
• Recovery planning and coordination of community-based care

For more information about the Tomlinson Center, please call (802) 524-6554.

Embedded Crisis Specialists

NCSS partners closely with local law enforcement, including the St. Albans Police Department and Vermont State Police, to ensure mental health expertise is available during emergency responses.

Our embedded crisis clinicians ride along with officers and provide:

• On-scene emotional support
• Real-time assessment and safety planning
• Referrals to ongoing mental health services
• Follow-up coordination to ensure continued care

This collaboration ensures that community members in distress receive compassionate, trauma-informed care during critical moments.

Meet Our Crisis Services Leadership

• Patricia “Tric” Rogati – Emergency Services Team Leader
• Sarah Kenny – 988 Suicide & Crisis Lifeline Team Leader

Our leadership team is committed to building a responsive, recovery-oriented system of care for Franklin and Grand Isle Counties.

Reach Out for Support

If you or someone you know is in crisis, please don’t wait—help is available 24/7.
Call (802) 524-6554 and press 1
Toll-Free: (800) 834-7793
Text or Call 988 for the Suicide & Crisis Lifeline
Visit GetHelpVT.org for additional Vermont crisis resources.

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