IT Customer Support Specialist

Northwestern Counseling & Support Services is looking for an IT Customer Specialist to join our technical team serving 500+ staff, spanning across multiple campuses, to support the IT helpdesk operation and related functions. We are seeking a talented individual that is interested in working for an organization that is person-focused and driven to meet the diverse needs of Northwestern Vermont. Qualified candidates will be client oriented, organized, solution focused and have a strong desire to learn and adapt.

Responsibilities include:

• IT Helpdesk operation and administration
• Supporting staff technical issues as they arise
• Active Directory and Group Policy troubleshooting
• Office 365 troubleshooting
• Troubleshooting of agency devices and technical inventory
• Implementing software and patch updates
• Cisco Meraki network troubleshooting
• Assisting technical staff with agency projects and initiatives
• Utilizing camaraderie, personality, humor, and honesty to be yourself

Requirements include an Associate's degree in Computer Technology or equivalent course of study with a minimum of 5 years’ experience in a Windows based environment, or equivalent combination of education & experience. Windows Server, Cisco architecture, and Active Directory administration is preferred, along with familiarity of Office 365 and cloud environments.

Interested? Apply on our website or send your resume to careers@ncssinc.org.