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Tools to Guide You

Tools, Information, and Support at Your Fingertips

We believe everyone deserves access to the information and support they need. Our resources connect clients, families, and community members with educational tools, local partners, and trusted statewide organizations—helping you navigate services, build knowledge, and find the right support for every stage of life.

Helpful Resources

We’re committed to finding you the support you need:

Tools to Guide You

Helpful Resources for Every Step Forward

Resources for Crisis & Emergency Support

  • 988

  • 988: Veterans Crisis Line

  • Enhanced Mobile Crisis of Vermont

  • Northwestern Medical Center

  • Samaritan House

  • SAMHSA: 988 Resources

  • Vermont 211

  • Voices Against Violence

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Find immediate help when you need it most. Explore trusted emergency and crisis resources available to support you anytime, anywhere.

Explore helpful tools, services, and information designed to support clients in accessing care, navigating services, and achieving their goals.

Client Resources

  • Annual Report

  • Client Orientation Guide

  • Complaint, Grievance & Appeals

  • Diversity & Cultural Awareness Plan

  • Impact Report – 2025

  • Notice of Privacy Practices

  • Price Transparency

  • Rights of Person Served

  • Strategic Plan

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Resources for The Community

  • Age Well

  • CVOEO

  • Franklin County Regional Chamber of Commerce

  • Franklin-Grand Isle Community Resource Directory

  • Lake Champlain Islands Chamber of Commerce

  • Martha’s Kitchen

  • Mental Health First Aid

  • Nami Vermont

  • Northwestern Medical Center

  • State of Vermont

  • Umatter® Suicide Prevention Training

  • United Way of Northwest Vermont

  • Vermont Agency of Human Services

  • Vermont Assistive Technology Program

  • Vermont Center for Independent Living

  • Vermont Department of Children & Families

  • Vermont Department of Health

  • Vermont Department of Health – Mental Health Services

  • Vermont Department of Labor

  • VNA & HOSPICE of the Southwest Region

Discover trusted community and external resources offering support, information, and services to help meet a wide range of needs beyond our organization.

Frequently Asked Questions

Have Questions About NCSS?

Out of respect for each individual, NCSS believes that it is important to speak directly to an adult about scheduling their own appointment, so that we can make sure that they really want treatment, and to determine any personal preferences. A child’s legal guardian may, of course, schedule an appointment for the child.

107 Fisher Pond Road and 130 Fisher Pond Road
Monday and Friday: 8am – 5pm
Tuesday, Wednesday and Thursday: 8am – 7pm

Access Center
Monday through Friday: 8am – 4pm

Many of our services operate beyond standard business hours, including crisis support and residential programs that provide 24/7 coverage. Specific program hours may vary, so we encourage you to contact us directly for information about a particular service.

NCSS is embedded throughout the communities we serve, with multiple locations designed to make services accessible to individuals and families.


View a comprehensive list of our locations here: NCSS LOCATIONS

If you’re unsure which location you need, simply call 802-524-6554 or contact us online, and we’ll help connect you with the right program and location.

NCSS provides a comprehensive range of health and human services designed to support individuals and families at every stage of life. Our programs focus on promoting mental health, emotional well-being, personal growth, independence, and community connection through compassionate, person-centered care.


We serve children, adolescents, adults, and older adults through a variety of community-based programs that address mental health needs, developmental disabilities, family support, early childhood development, crisis intervention, education, housing, employment, and community living. Our team works alongside individuals and families to build on strengths, navigate challenges, and access the resources and supports needed to achieve their goals.

To learn more about our service divisions and the programs we offer, click the links below to explore each area in more detail.

If you’re unsure where to start, contact us at 802-524-6554 and we’ll help connect you with the services and supports that best meet your needs.

To request a copy of your records from NCSS, you will need to complete an Authorization to Disclose or Request for Access form, depending on who you would like to receive your records. This ensures NCSS is clear about what information is being requested and that your information is shared securely and in accordance with privacy regulations.


You can request records by contacting your NCSS program directly or by calling 802-524-6554, and staff will help guide you through the process or direct you to the appropriate department. In most cases, you may be asked to provide written authorization and a valid form of identification before records can be released.

Once the request is received, records are processed as promptly as possible, though timing may vary depending on the type and volume of information requested. If there are any questions or special circumstances, the NCSS team will work with you to ensure the request is completed appropriately and in line with applicable privacy laws.

At NCSS, you’ll join a team of professionals dedicated to supporting individuals, families, and communities throughout Northwestern Vermont. We foster a collaborative, mission-driven culture where employees are encouraged to learn, grow, and make a meaningful impact every day.


Interested in joining our team? View current openings on our Careers Page.

Annual Reports

Measuring Our Impact

Our Annual Reports provide an overview of Northwestern Counseling & Support Services’ work, impact, and financial stewardship throughout each fiscal year. They highlight the programs, partnerships, and services that support individuals and families across Northwestern Vermont, while recognizing the dedication of our staff, community partners, and supporters who make this work possible.

Each report shares stories of resilience and recovery, key organizational accomplishments, financial information, and the progress we have made toward strengthening access to quality care. We invite you to explore our Annual Reports to learn more about our mission in action and the meaningful impact your support helps us achieve.

WHere You’ll Find Us

Local Supports, Across Northwestern Vermont

With over 20 locations, NCSS brings care into the heart of the communities we serve. From schools and homes to outpatient clinics and community hubs, our services are never far away because support starts with meeting you where you are.

Our Locations