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IT Customer Support Specialist

IT Customer Support Specialist

Northwestern Counseling & Support Services is looking for an IT Customer Support Specialist to join our technical team serving 500+ staff, spanning across multiple campuses, to support the IT helpdesk operation and related functions. We are seeking a talented individual that is interested in working for an organization that is person-focused and driven to meet the diverse needs of Northwestern Vermont. Qualified candidates will be client oriented, organized, solution focused and have a strong desire to learn and adapt.

Responsibilities include:

  • IT Helpdesk operation and administration
  • Supporting staff technical issues as they arise
  • Active Directory and Group Policy troubleshooting
  • Office 365 troubleshooting
  • Troubleshooting of agency devices and technical inventory
  • Implementing software and patch updates
  • Cisco Meraki network troubleshooting
  • Assisting technical staff with agency projects and initiatives
  • Utilizing camaraderie, personality, humor, and honesty to be yourself

Requirements include an Associate's Degree in Computer Technology or equivalent course of study with a minimum of 5 years’ experience in a Windows based environment, or equivalent combination of education & experience. Windows Server, Cisco architecture, and Active Directory administration is preferred, along with familiarity of Office 365 and cloud environments. 

Feb 03, 2021
5 years of experience in a Windows based environment, or equivalent combination of education & experience.
Associates Degree; or equivalent combination of related education, training and experience such as relevant certification from college or technical school.
St. Albans, VT
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